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Operations Manager - Commercial Lines Insurance

Are you…

  • An Commercial Lines Operations Manager or Sr. Account Manager with at least five years of  broker/agency experience?
  • Looking for a company where you will be treated with respect, be appreciated for your expertise and contributions, and have the opportunity to lead and manage others?
  • Wanting to join an insurance industry leader that will invest in your professional development and help you reach your fullest potential?
  • Ready to take a leap forward in your career with a company that truly cares about growing people - and not just profits?

If so, we want to hear from you!

We’re Insurance Office of America, one of the nation’s largest privately held agencies.  IOA was founded in 1988 with the idea that professional client service provided by knowledgeable, caring, and passionate people makes for a winning combination.  Whether working at our home office in suburban Orlando, Florida, one of our branch offices across the US and London, or with one of our subsidiary companies, the continued growth of our nearly 1,000 employees is a testament to our belief that great things start with great people!

At IOA, we’re driven by our mission and core values. We work hard, but we have fun too. Workplace ideals like leading by serving, work/family life balance, and giving back to our community aren’t just clichés here – they’re a part of who we are. We believe in helping people grow, develop and achieve their professional goals, so when you join the IOA team you truly become a partner in our shared success.

Great Reasons to Work at IOA include:

  • Competitive salaries and bonus earning potential (signing bonus and relocation allowance available)
  • Great benefits, including company paid health insurance
  • Paid time off for holidays, vacations, and sick time
  • 401K with an employer match
  • Participation in our employee stock plan
  • Opportunities for professional growth and career progression
  • A culture that emphasizes respect for every individual
  • Company commitment to work/family life balance and community service
  • Teammates who share your drive for excellence
  • Knowing every day you are helping our clients protect their families and businesses

We’re looking for a qualified Operations Manager - Commercial Lines Insurance to join our Birmingham, AL branch team.

Operations Manager success factors include:

  • Successfully implementing annual short and mid-term strategic and tactical plans to achieve established goals and objectives.
  • Actively managing profit and loss, ensuring assigned direct and indirect costs are controlled and annual financial goals are achieved.
  • Understanding and managing to annual budgets.
  • Building, directing and managing highly qualified commercial lines insurance account management teams.
  • Directly managing account team staff, including communicating expectations, monitoring individual employee performance, coaching and counseling, and taking appropriate corrective actions as needed.
  • Developing, implementing, improving, and ensuring compliance with core work processes throughout branch, including identifying and adopting best practices.
  • Serving as a subject matter expert in commercial lines book management and may spend 25% of time as Account Manager for an assigned book of business, meeting all performance expectations regarding production, quality, and service associated with that book.

Qualified candidates will have:

  • 5+ years of commercial lines insurance industry experience and knowledge
  • 2+ years of management experience
  • Outstanding verbal/written communication skills
  • All required licensing
  • Exceptional Account Management skills (may spend up to 25% of time managing book)
  • Demonstrated outstanding people management skills
  • PC proficiency, including MS Office
  • Exceptional personal character, including a strong work ethic, positive attitude, and willingness to assist others at all times

If you're ready to take a leap forward in your career, please click below to apply.   Any candidates meeting the qualification requirements for the Operations Manager - Commercial Lines Insurance position will be contacted.  We’re looking forward to hearing from you!

IOA is an Equal Opportunity Employer, and has been recognized as a great place to work by Business Insurance magazine, Florida Trend, and the Orlando Sentinel.

To learn more, please visit us at

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