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Payroll Operations Manager

Payroll Office of America (POA - a division of Insurance Office of America [IOA]), is a mid-sized payroll service bureau growing at a rapid pace.

Summary
: We are looking for an Operations Manager responsible for directing day-to-day activities of the overall POA operation, including:  Assigning tasks and managing work-flows; monitoring team performance; scheduling; assisting with human resource management, including hiring and coaching; training support; team development; team communication and support while maintaining service to a set of clients.

Key Success Factors Include:

  • Acts as subject matter expert for assigned team, answering questions, providing support, and assisting with developing solutions to problems.
  • Monitors team performance to ensure productivity, efficiency, quality, and service standards are met, recommending corrective actions to management staff when appropriate.
  • Manages team days off calendars to ensure service continuity.
  • Ensures appropriate team staffing levels necessary to meet all operational and service goals, and recommends adjustments as needed.
  • Participates in new employee selection process, including interviewing and making hiring recommendations.
  • Participates in team members’ performance evaluation process.
  • Proactively recognizes positive and negative team performance trends and provides frequent coaching, consultation, encouragement, and praise.
  • Provides initial/new hire and ongoing training support within team.
  • Schedules and leads brief weekly team meetings.
  • Encourages ongoing growth and professional development of all operations personnel within team.
  • Spends 50% of time as client manager for an assigned book of business, and meets all performance expectations regarding production, quality, and service associated with that book.
  • Ensures compliance with core work processes throughout the branch, including identifying and adopting best practices.
  • Leads implementation and enforcement of all company work rules, standards, and policies and procedures in team.
  • Maintains high degree of technical competence and industry/market expertise.
  • Analyzes production statistics to determine improvement strategies.
  • Exercises discretion and independent judgment to ensure beneficial outcomes for clients and POA.
  • Acts as back-up for all teammates as needed, covering for others in their absence and ensuring overall team service excellence.

Required Competencies & Experience:

  • 5+ years of industry experience, with deep, wide-ranging industry knowledge including but not limited to:
    • Wage and hour laws
    • Garnishments
    • Certified Payroll
    • Federal and State regulatory updates, including minimum wage
  • Exceptional POA client management skills, spending 50% of time managing book
  • Outstanding verbal/written communication skills
  • Microsoft Office proficiency
  • Proficiency/experience with payroll/HRMS/TLM products and processes
  • Exceptional personal character

Required Skills:

  • Ability to learn and understand payroll processing software within a reasonable time frame
  • Excellent written and verbal communications skills
  • Excellent customer relation skills
  • Advanced knowledge of Microsoft Office and Microsoft Excel
  • Must have the ability to quickly grasp new concepts and procedures within orientation period
  • Ability to function in a fast paced environment
  • Ability to choose the right mathematical method or formula to solve a problem
  • Ability to use logic and reasoning to identify the strengths, and weaknesses of alterative solutions, conclusions or approaches to a problem
  • Ability to analyze and evaluate results to choose the best solutions and solve problems on complex issues
  • Ability to pay attention to detail
  • Ability to prioritize
  • Ability to handle the stress of short time constraints

POA/IOA is an Equal Opportunity Employer.

POA/IOA is a drug-free workplace.

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